This article comes from Entrepreneur.

What Should You Do if a Key Employee Quits Because of Another Staffer?

Sometimes it’s the right decision for someone to leave your company, but what happens when a key performer quits because of another member of staff and you feel that the person should have stayed?

Chances are you’re faced with a tough dilemma, especially if you like the person who you’re now considering firing. You feel an added pressure because it’s not the first time that you learned that this person has been causing friction throughout the workforce.

When a member of staff doesn’t listen to your instructions and fails to take action, you can only let it slide so many times before you start to feel more and more disrespected.

When you start to develop both emotional intelligence within yourself and then with others, the nervous system starts to relax. It’s in this relaxed state that we access our true authentic power and we can operate from a place of calm confidence.

Here are a few tips for creating a culture of honesty, transparency, and a positive mindset.

Take complaints seriously, act quickly

If there starts to become a theme of someone becoming toxic within your company then address it quickly and start asking questions such as “what are you feeling?”. Feeling based questions are best because it helps people access their heart.

Discuss the values of the company and ensure that it’s clear what is acceptable and what is not acceptable from on how to communicate.

Discover whether they are open to growth

A good sign when bringing up how others feel is to notice whether the person continues to be defensive. If they are concerned about how others feel and want to put it right they would have emotional intelligence. If they are not concerned and blame and do not want to resolve the situation then this would indicate that they have low emotional intelligence. Their openness to put things right, learn, and grow is a very good indicator of whether you should keep them or let them go.

Set a new standard within the company

Any event or situation like this should create a new system within the company. Discuss with your HR department how to improve hiring, onboarding, and conscious conversations that can lead to everyone learning. Anybody impacted by the employee should be spoken with so that the energy is cleared and everyone understands that the issue has been resolved. If anybody does not feel resolve, there is still a chance of people quitting.

Cultivate a strong focus on emotional business intelligence within the company and you will keep more staff, have happier staff and the business will grow and thrive. When a company feels good, it’s simply healthier.

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