Position: Payroll Account Specialist

Type: Full Time, Non-Exempt
Location: Malta, NY
Hours: Mon-Thurs 8:30-5:00, Fri 8:30-3:00
Pay Range (Based on Experience): $18-$25 an hour

To Apply: Please send your most current resume to: HR@priorityonepayroll.com

Responsibilities of this Position:

1. Managing the entire customer experience for approx. 250 clients.

• Manage a steady flow of communication via email, fax, phone, and online with efficiency in organization, prioritization, and timely response time.
• Accurately respond to client inquiries with knowledge gained from internal leadership and training, as well as FPC exam preparation and continued education.
• Maintain professionalism and courtesy in a high-pressure, fast-paced environment, with both clientele and internal staff.
• Efficiently and accurately complete tasks according to importance, regularly prioritizing to meet daily deadlines.

2. Email Communication

• Tracking, sorting, prioritizing, and responding to many emails throughout the day.
• Receiving emailed payrolls and understanding how to balance the workload.
• Receiving requests for reports, employee changes and other client requests.
• Answering general payroll questions from coworkers and clients through your workday.
• Understanding the importance of responding to highest priority emails in an efficient and timely manner.

3. Phone Communication

• Communication with clients by phone to answer all payroll related questions.
• Organize and conduct scheduled phone calls with clients to capture the necessary payroll information.
• Intake calls from clients who make requests for reports, employee changes and other payroll related questions by phone.
• Balancing workload and answering general payroll questions from clients, according to importance.

4. Data Collection and Entry

• Entering information in Execupay payroll software – payroll hours, new employees, employee changes, wage garnishments, benefit deductions, benefit accruals.
• Payrolls are submitted via phone, fax, email, excel and online.
• Entering payroll data into the system and double checking for accuracy of this data to avoid payroll errors.

5. Customer service

• Building strong relationships and a high level of trust with clients and the team.
• Understanding and explaining payroll reporting to provide the highest level of service to our clients.
• Understanding payroll laws to ensure clients are always compliant.
• Maintaining knowledge of the services we offer to provide clients with the best service experience.
• Offering guidance regarding workers comp, disability, and paid family leave, as needed.
• Troubleshooting client issues, resolving errors, and creating a strong line of communication between you and the client.

Characteristics to be successful in this position:

• Attention to detail is a REQUIRED skill needed to succeed in this position.
• Must be able to meet daily deadlines.
• Ability to work under pressure.
• Ability to work independently and as a team.
• Professional communication – verbal and written.
• Dependable, Honest and Trustworthy.
• Shows initiative and willingness to learn.
• Organization, Multi-tasking, and Problem-solving skills.
• Recognize when a client might benefit from another service, or additional services

Minimum Qualifications:

• High School Diploma.
• Behind the scenes, Payroll Service experience, Preferred.
• Experience with Execupay payroll software, Preferred.
• Experience with managing multiple clients at one time, Preferred.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
• Proficiency with Email, Required.
• FPC or CPP certifications*, Preferred

*We will pay for the exam for the 1st attempt. If passed, then $1,000.00 bonus. Test will need to be retaken every 3 years. Bonus is for the first time only.

Overview of Benefits Offered:

• PTO and Sick Pay
• 6 Paid Holidays
• 401k with Profit Sharing
• Group Long Term Disability and Life Insurance
• 100% Employee (Single Only) Paid Health Insurance and Health Savings Plan
• Vision and Dental Insurance
• Allstate Insurance for other insurances

*Background Checks will be conducted as part of the hiring process.