Frequently Asked Questions

Contact us at 518-363-0600 or email us at

It’s simple.  Priority One Payroll will use existing data and history from the other firm and enter it into our system.

Priority One Payroll uses a streamlined approach for client implementation allowing us to convert clients anytime of the year, including the middle of the month or quarter.

Generally it takes one pay period.  Once we have collected the information we need, then we are ready to process by your next check date.

Every client is assigned a Payroll Specialist that gets to know your payroll and your company.

No.  Only authorized representatives from your company can contact us.

Payroll information can be submitted by phone, fax and email.  You can also receive information through our PlatinumPay Xpress.

The payroll process is very simple.

  1. The client prepares the payroll information.
  2. The client submits the payroll information to their assigned customer service representative.
  3. The customer service rep validates payroll information and then processes.
  4. Payroll checks and reports are packaged and shipped.

Each payroll, Priority One Payroll will send you the following reports:

  1. Payroll Checks and Employee Earnings Statements
  2. Payroll Summary
  3. Payroll Check Register
  4. Department Summary
  5. Payroll Worksheet

Priority One Payroll offers a variety of optional reports, including Pension Reports, General Ledger, Job Costing, Workers’ Compensation, Check Reconciliation, Time Off Accrual and many more.

401K Plans, Workers’ Compensation, Time & Attendance and much more.

Every payroll, Priority One Payroll will debit your authorized bank account for any tax liabilities.  Priority One Payroll will remit all liabilities to the appropriate agencies on or before the due date.  Priority One Payroll will also prepare and file all quarterly and annual tax returns on your behalf.  Copies of these reports will be furnished to you.

Your authorized bank account will be debited one day prior to your check date.

Priority One Payroll will need the following:

  • name
  • address
  • social security number
  • rate of pay
  • marital status and the number of exemptions
  • any special deductions or taxes that apply

Priority One Payroll offers unlimited direct deposits.  We also offer Payroll Debit Cards.

Priority One Payroll offers check signing service.  With this service, your signature is captured digitally and imprinted on every check.

For additional information on any of our products or services please contact us at 518-363-0600 or e-mail